London Trading Standards and SAFEagent unite to promote best practice

Organisations create free webinar for letting agents

As part of this year’s SAFEagent Awareness Week, London Trading Standards and SAFEagent have partnered to produce a webinar which helps agents refresh their knowledge and ensure their compliance is up-to-date.

The webinar – which is free for all to access – features Donald Silcock, Vice Chair of London Trading Standards. He takes agents through their requirements on the Consumer Rights Act 2015, offers advice and best practice, while explaining real life examples and information on the most common pitfalls.

The webinar also focuses on eight useful pointers for agents:

  • Check in fees
  • Client Money Protection
  • Easily accessible information
  • Redress Scheme renewal
  • ‘Negotiable’ fees
  • Ensuring fees always include VAT
  • Advisory letters
  • Correct display of a business names

Agents do not have to be a member of SAFEagent to watch the webinar and it can be accessed by all.

View Webinar

John Midgley, Chair of SAFEagent said:

“SAFEagents are already streets ahead of many other agents – they are members of a CMP scheme, they are compliant, and they care about consumer protection, but the law can be confusing, and we wanted to provide an opportunity to share best practice with all.”

Martin Harland, Chair of London Trading Standards’ Letting Agents Group added:

“We know the law relating to the private rented sector can be complex and ever changing which is why we wanted to work with SAFEagent to support agents in helping them ensure they are adhering to the rules.

“Professional agents work hard to ensure they are compliant, but we hope this webinar shows best practice and explains the more complicated areas in the Consumer Rights Act that can commonly cause confusion.” 

About SAFEagent Awareness Week

SAFEagent – Safe Agent Fully Endorsed – is a reliable mark denoting firms that protect landlords and tenants money through Client Money Protection schemes.  SAFEagent Awareness Week is a week of raising awareness of where consumers can find a registered SAFEagent who is part of a recognised CMP scheme.

Set up ‘by the industry, for the industry’ and recognised by the Government, it is supported by Citizens Advice Bureau, The Property Ombudsman, My Deposits, TDS and DPS.

About London Trading Standards

London Trading Standards (LTS) represents the 33 Local Authority Trading Standards services in the London Region. We share information and awareness campaigns across the capital to protect consumers and safeguard legitimate businesses. Our members advise on and enforce laws that govern the way we buy, sell, rent and hire goods and services.


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