FAQ's - Tenants

We have collected together some frequently asked questions to help you understand more about dealing with a SAFEagent and the SAFEagent campaign. You can filter them into the category you are looking for.

Select your FAQ category

Select a category to view the FAQ's

Any lettings and management firm displaying the SAFEagent logo is part of a recognised industry Client Money Protection (CMP) Scheme and a member of a regulatory organisation.

A CMP scheme is a means by which tenants and landlords can seek recovery of their funds when misappropriation or fraud by an agent has taken place. If a lettings and management firm is part of a CMP scheme consumers are protected.

Each scheme has its own scope and terms. You can ask your agent which scheme they are part of and obtain more details.

No it is voluntary for agents to be covered under a CMP scheme but it is a legal requirement for agents to display in their offices and on their websites whether or not they are part of a such a scheme.

The campaign to raise consumer awareness of the need to ensure that when either letting or renting you choose an agent who is part of a CMP Scheme is driven by a group of leading UK agents* who founded the initiative in 2011.



Hunters The Estate Agent










Yes it does.

Find your local SAFEagent


SAFEagent SAFEagent
RT @NALScheme: BREAKING NEWS: @mhclg @JBrokenshire announce new measures as part of #TenantFeesBill. Deposit amount reduced from 6 weeks’ r…
h J R